Refund Policy

A legal disclaimer

Last Updated: 1 January 2026

Refunds for services are not generally provided once the service has been completed, as payment covers time, expertise, and resources.
If you are dissatisfied with your experience, please contact us within 48 hours so we can review and address your concerns.

Deposits are non-refundable for cancellations made less than 24 hours before your appointment or for no-shows.
If you cancel with at least 24 hours’ notice, your deposit may be transferred to a future booking or refunded (processing fees may apply).

Item Inspection: All products are inspected before leaving the spa to ensure they are undamaged, unused, and in perfect condition.
By collecting your purchase, you acknowledge the product was checked and confirmed to be in good order.
No Change‑of‑Mind Returns: We do not offer refunds, exchanges, or returns for change‑of‑mind purchases.
Please choose carefully before finalising your order.
Faulty or Defective Products (ACL): If a hidden manufacturing fault becomes apparent after purchase (not visible at the time of inspection), you may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.
This does not apply to damage caused by misuse, mishandling, improper storage, or normal wear and tear.
Return Method — In Person Only
- We do not accept returns by shipping, courier, or post.
- All approved product returns must be made in person at our pickup location in Bundamba, QLD.

Nothing in this policy excludes your rights under the Australian Consumer Law.
If goods or services fail to meet consumer guarantees, you may be entitled to a refund, repair, or replacement.